ATTENTION: THIS WEBSITE IS NOT OPEN FOR BUSINESS
It is with great sadness that we announce that Popeil Family Store is no longer open for business.
Thank you to all of our customers for their patronage and loyalty. We hope that we have served you well.
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Home > Customer Service

Shipping Information


We Keep Our Shipping Costs Low

Have you ever ordered something online and been shocked by the hefty shipping and handling fees at checkout? As a consumer I’ve been there, too - and it’s not a pleasant experience. In fact, I was inspired to start Popeil Family Store by a negative experience that I had ordering something online. I had searched for a special knife that I couldn’t find locally, and finally found it at a respected web retailer. Initially, I was excited to find the knife without having to tackle crowded parking lots, fight traffic or pay sales tax. However, when I discovered it would cost an additional $50 just to ship the knife to my home, my excitement quickly evaporated!

After investigating the high shipping cost for such a lightweight item, I discovered that many retail sites on the Internet actually consider shipping and handling a profit center. They determine shipping costs by the total dollar value of the order instead of by weight, like the shipping companies. Consequently, an already expensive knife that weighs very little can end up being very pricey to ship - adding an arm and a leg to the total cost!

This first-hand experience helped formulate our shipping policy, we only charge you what it cost us to ship your package to you, based on weight and the zip code your package is being shipped to.

Lisa Popeil

How We Calculate Shipping Costs

  • We base the cost on the total weight of your purchase, not on number of items or the total value of your order.

  • Estimate shipping costs to an equitable amount that covers our own expenses to ship from our warehouse in San Fernando, California - and nothing more.

Shipping Methods

Continental U.S. Orders: Popeil Family Store offers Continental US customers a choice of four separate shipping methods: UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air. Some continetal US orders (usually small items, under 3 lbs) may ship USPS Priority Mail. Please note that UPS does not ship to PO Boxes.

Estimated Shipping Time for UPS Ground Orders:

We will ship your order within 24 business hours, unless there is a back-ordered item on your order.

UPS Ground Shipping Chart

Expedited Shipping: All orders with expedited shipping must be placed by 10:00am PST in order for it to be shipped the same day.

Hawaii, Alaska, Puerto Rico and U.S. Territories: All orders shipping to Hawaii, Alaska, Puerto Rico, and U.S. Territories will be shipped via USPS Priority mail. For orders in rural areas of Hawaii, Alaska and Puerto Rico additional shipping charges may apply. All orders may be subject to shipping fee adjustments.

Canadian Orders: Orders shipping to Canada will be shipped by UPS Standard to Canada. All Canadian customers are responsible for any and all applicable duties, taxes, C.O.D. charges or possible brokers fees at the time of delivery. If not paid at the time of delivery, the charges will be added to your order and charged to your account on file. All Canadian orders are shipped from our Warehouse on Tuesdays and Fridays. By consolidating shipments to Canada, we reduce high Duties, Taxes and Brokerage Fees at the border and thus save the customer money.

Please note: All orders are subject to adjustments to the shipping fees if our system did not calculate the number of boxes, weight or destination correctly. You will be notified if there are any adjusted fees to your account.


Payment Information

Credit Cards: Popeil Family Store proudly accepts the following credit cards:

payment options

Pay with PayPal: Pay with your personal PayPal Account, ideal for shopping online. It’s a free, secure, and fast way to send payments. One of the most effective ways to protect yourself from identity theft is to keep your financial information private. PayPal enables you to pay without sharing your financial information with sellers.

Personal Checks and Money Orders: When paying with a personal check or money order, please call customer service to place your order and obtain an order number. All personal checks require a Driver's License Number. Please print your Driver's License Number, State of issuance, and your Order Number on your check or money order before mailing it in.


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