Easy Exchange/Return

If you are not completely satisfied with your purchase or gift from Popeil Family Store,
you may:

• Return for credit, refund or exchange within 60 days of purchase.
• Please note: All Ronco products have a 30 day return policy, as requested by Ronco Corporation.

Credit and Refund Information

• Credit/refund will be issued upon our receipt of returned merchandise, less shipping and handling.
• If the return is stated by the customer to be in new condition, but discovered to be used upon return to our warehouse, the customer will be charged a handling/restocking fee of 5% of merchandise total.
• New shipping charges will apply for exchange orders.
• Free Shipping Promotion: Free Shipping Promotion: If you return any items from an order that received free shipping that decreases the product total of your order below $99.00, the free shipping promotion no longer applies. You will be responsible for the original cost of shipping those items to you. This amount will be deducted from your refund, unless the return was due to our error.
• If you request a refund, we will refund using the original payment method within 24 hours of processing your return. Please allow up to 7 days for your return to be processed. You will receive an email notifying you that your refund has been processed.
• Refusal of shipment: If you have placed an order and decide to refuse it upon delivery, you will be refunded the product total and charged for the shipping fees both to and from our warehouse.

Incomplete, Incorrect and/or Damaged Orders

If your order is incomplete, incorrect or damaged, please contact a customer service representative immediately via email or call toll free: 800-518-7546. Customer Service hours are Mon thru Fri: 9am - 5pm PST.
Popeil Family Store is not responsible for, nor will authorize a credit or refund in the event any damages result during the return shipment initiated by the customer.

• Just repack the product(s) in the original packaging with the packing slip and follow these steps:
  Contact a Customer Service Representative toll-free for a Return Merchandise Authorization number (RMA): 800-518-7546. Customer service hours are Monday- Friday 9 a.m. to 5 p.m. PST (Pacific Standard Time).
• Please write and/or affix the RMA to the product box so that it is easily identifiable. Include a note indicating if this is a return or exchange, the reason for returning, and if the item is new or used. If available, please also include your original order packing slip. (A copy will also be accepted)
• Return your package via Insured Parcel Post (US Mail) or UPS. Ship the insured package to the following address where your return/exchange will be processed according to your instructions:

Popeil Family Store
11541 Bradley Ave., Unit C
San Fernando, CA 91340

Please call (800) 518-7546
Monday - Friday: 9:00am - 5:00pm PST

Or you may e-mail us at customerservice@popeilfamilystore.com.

Thanks for shopping with us,

Lisa and Lauren Popeil
Popeil Family Store